Terms of Service & Privacy Policy
Terms of Service
1. Acceptance of Terms
By accessing or using the Sora platform to book beauty and wellness services, you agree to comply with and be bound by these Terms of Service. If you do not agree, you must not use our platform.
2. Booking & Payment
• All services must be booked and paid for through the Sora platform.
• Cancellations made less than 12 hours prior to the scheduled appointment, as well as no-shows, will be charged the full service amount.
• Rescheduling must be completed in advance to avoid cancellation fees.
3. Client Responsibilities
• Clients must disclose any allergies, sensitivities, skin conditions, or other relevant medical concerns prior to receiving a service.
• Sora and the freelance professional are not liable for any adverse reactions, irritations, injuries, or effects resulting from pre-existing conditions or undisclosed information.
4. Beauty & Wellness Services
• Services such as hair styling, nail treatments, waxing, facials, lash lamination, lash extensions, brows, and makeup are performed according to the client’s requests.
• Sora and the freelance professionals do not guarantee any specific results.
• Any damage to hair, nails, skin, or adverse reactions to products used are the responsibility of the client.
5. Independent Service Providers
• Sora operates solely as a booking platform and does not employ service providers.
• Freelance professionals are independent contractors, solely responsible for their services and performance.
• Any disputes or dissatisfaction with services must be addressed directly with the professional.
6. Licenses & Permits
• Freelance professionals are responsible for ensuring that they hold all required permits, licenses, and certifications to provide their services legally.
• Sora does not verify or guarantee compliance with such requirements and is not liable for issues arising from non-compliance.
7. Safety & Conduct
• Both clients and professionals must maintain respectful and professional behavior at all times.
• Any inappropriate conduct may result in immediate termination of the appointment without refund and, if necessary, reporting to authorities.
8. Amendments
Sora reserves the right to update or modify these Terms of Service at any time. Updates will be published on our website, and continued use of the platform constitutes acceptance of the revised terms.
⸻
Privacy Policy
1. Information We Collect
Sora collects personal information, including but not limited to your name, contact details, and booking preferences, to facilitate service delivery. Payment information is processed securely through third-party payment providers, and Sora does not store payment card details.
2. Use of Information
Your personal data may be used to:
• Facilitate bookings with freelance professionals.
• Process and confirm payments.
• Send appointment confirmations, reminders, and service updates.
• Improve our platform and enhance user experience.
• Provide promotional communications (with the option to opt out).
3. Data Protection
• Sora implements reasonable technical and organizational measures to ensure your personal data is protected against unauthorized access, loss, or misuse.
• Your data will not be sold, rented, or shared with third parties, except as required for service fulfillment or by law.
4. Third-Party Providers
• Freelance professionals providing services through Sora are independent providers.
• While Sora reviews all professionals before onboarding, it is not responsible for their actions, conduct, or outcomes of services rendered.
5. Retention of Data
Your personal information will be retained only as long as necessary for the purposes outlined above or as required by applicable law.
6. Changes to Privacy Policy
Sora may update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of the platform signifies acceptance of such changes.
⸻
Contact Information
For any questions or concerns regarding these Terms of Service or Privacy Policy, please contact:
📩 info@sorabeautyandwellness.com
Terms of Service
1. Acceptance of Terms
By accessing or using the Sora platform to book beauty and wellness services, you agree to comply with and be bound by these Terms of Service. If you do not agree, you must not use our platform.
2. Booking & Payment
• All services must be booked and paid for through the Sora platform.
• Cancellations made less than 12 hours prior to the scheduled appointment, as well as no-shows, will be charged the full service amount.
• Rescheduling must be completed in advance to avoid cancellation fees.
3. Client Responsibilities
• Clients must disclose any allergies, sensitivities, skin conditions, or other relevant medical concerns prior to receiving a service.
• Sora and the freelance professional are not liable for any adverse reactions, irritations, injuries, or effects resulting from pre-existing conditions or undisclosed information.
4. Beauty & Wellness Services
• Services such as hair styling, nail treatments, waxing, facials, lash lamination, lash extensions, brows, and makeup are performed according to the client’s requests.
• Sora and the freelance professionals do not guarantee any specific results.
• Any damage to hair, nails, skin, or adverse reactions to products used are the responsibility of the client.
5. Independent Service Providers
• Sora operates solely as a booking platform and does not employ service providers.
• Freelance professionals are independent contractors, solely responsible for their services and performance.
• Any disputes or dissatisfaction with services must be addressed directly with the professional.
6. Licenses & Permits
• Freelance professionals are responsible for ensuring that they hold all required permits, licenses, and certifications to provide their services legally.
• Sora does not verify or guarantee compliance with such requirements and is not liable for issues arising from non-compliance.
7. Safety & Conduct
• Both clients and professionals must maintain respectful and professional behavior at all times.
• Any inappropriate conduct may result in immediate termination of the appointment without refund and, if necessary, reporting to authorities.
8. Amendments
Sora reserves the right to update or modify these Terms of Service at any time. Updates will be published on our website, and continued use of the platform constitutes acceptance of the revised terms.
⸻
Privacy Policy
1. Information We Collect
Sora collects personal information, including but not limited to your name, contact details, and booking preferences, to facilitate service delivery. Payment information is processed securely through third-party payment providers, and Sora does not store payment card details.
2. Use of Information
Your personal data may be used to:
• Facilitate bookings with freelance professionals.
• Process and confirm payments.
• Send appointment confirmations, reminders, and service updates.
• Improve our platform and enhance user experience.
• Provide promotional communications (with the option to opt out).
3. Data Protection
• Sora implements reasonable technical and organizational measures to ensure your personal data is protected against unauthorized access, loss, or misuse.
• Your data will not be sold, rented, or shared with third parties, except as required for service fulfillment or by law.
4. Third-Party Providers
• Freelance professionals providing services through Sora are independent providers.
• While Sora reviews all professionals before onboarding, it is not responsible for their actions, conduct, or outcomes of services rendered.
5. Retention of Data
Your personal information will be retained only as long as necessary for the purposes outlined above or as required by applicable law.
6. Changes to Privacy Policy
Sora may update this Privacy Policy periodically. Any changes will be posted on our website, and continued use of the platform signifies acceptance of such changes.
⸻
Contact Information
For any questions or concerns regarding these Terms of Service or Privacy Policy, please contact:
📩 info@sorabeautyandwellness.com